In 2020, the Customer Service Office had over 19,500 calls with GPEC Group customers and received 16,000 emails. Due to the pandemic, the Customer Service was completely in a remote mode - by phone and email - the employees of the CSO handled more than 35,000 contacts with You.

GPEC Group staff responded to residents' social media messages within 5 minutes and published responses to comments under the posts within 15 minutes.

The pandemic was an impulse for the GPEC Group to implement a new work culture based on trust and flexible adaptation to the dynamic reality. We have changed our approach to work organization by implementing Agile solutions, remote recruitment (in the 1^st stage), and an adaptation process for new employees adjusted to hybrid work.

Instead of giving up to the pandemic, we decided to take advantage of it. We have adapted our organizational culture and introduced hybrid work for willing employees. We have rented the unused office space. It is over 900 m² in attractive locations in Wrzeszcz. Our work-from-home employees are being reimbursed for the costs they incur in permanently working from home and receive a budget for customizing their workspace at home.

Wiki Strategy. These are 51 strategic initiative cards, 132 entries in the company dictionary, and a database of key documents and files of the GPEC Group. Every year, we improve the tool to timely and efficiently provide support for our employees on a daily basis. It allows each employee to raise and discuss their ideas about the strategy.

Not everyone worked at home during the pandemic. Since the beginning of the pandemic, we have bought mainly for our field workers 92 thousand disposable masks, 1557 cartons of gloves, 50 pulse oximeters. The GPEC-ians used more than 1800 liters of hand disinfectant, we provided technical employees with company cars for commuting to work.

The environment is also people. During the pandemic we try to handle most of the issues remotely, which is why we promote and deploy remote services to our customers on a large scale, a remote customer service office, an e-invoice, or heat substations automatically controlled throughout the year. The safety of our customers and employees is crucial for us.

"Help with GPEC" is a volunteer project to which we have invited our customers and partners. You handed over specially prepared parcels with healthy food to your loved ones and those in need. The parcels were prepared by local gastronomy, which made it possible to support one of the sectors most affected by the pandemic. Additionally, we prepared packages for doctors working during the pandemic as part of the "Meal for the Effort" campaign.

The GPEC Group and the Regional Air Monitoring Agency Gdańsk-Gdynia-Sopot are jointly caring for the air quality in Tri-City – the GPEC car transports the Foundation experts to the 9 measuring stations.

GPEC employees care for one another and for health. During the pandemic, we launched the IT and legal support for employees (also for private purposes), extra private lessons for children of our employees, remote classes with the coach held by means of MS Teams. To ensure balance and mental health, we have organized several webinars and so-called "virtual coffees" to have time to rest after working from home.